1.0 Aims of Policy:
To comply with the requirements of the Anti-Social Behaviour, Crime and Policing Act 2014 which defines anti-social behaviour as behaviour which:
- is capable of causing nuisance or annoyance to any person; and directly or indirectly relates to or affects the housing management functions of a relevant landlord; or
- consists of or involves using or threatening to use housing accommodation owned or managed by a relevant landlord for an unlawful purpose.
2.0 Our Values
Our values inform what we do
We Won’t Give Up – we understand that our residents can sometimes experience particular challenges in their lives. We will work with them to try to overcome these challenges, give people another chance, and only use legal action against our residents as a very last resort.
We Are Better Together – we will work in partnership with the police, the Local Authority, other landlords, and the communities where we operate to ensure the safety of our residents and their neighbours. We understand the impact of anti-social behaviour on communities and we want to work in partnership to reduce it.
We Activate Change – we work with our residents to help them change their lives for the better. We will help our residents to access the support they need, signpost them to specialist agencies that can assist them and give them an environment where they can think about the goals they want to achieve.
We Believe in People – we are here for our residents. We will help and support them to make the right choices to bring improvements to their lives. We build a relationship of trust that works both ways. Our residents will know that they have responsibilities as well and the agreements they sign require place expectations on their behaviour, and if those expectations are not met there will be consequences for them.
3.0 Policy Statement
This Policy sets out in general terms the approach of Tyne to dealing with anti-social behaviour (ASB) and working with customers, residents and other stakeholders who experience ASB.
We recognise that preventing and tackling ASB effectively will have a positive impact in the areas where we operate. We will, where appropriate, work in partnership with other agencies to prevent and resolve ASB and support our residents effectively by sharing information, providing support to individuals, identifying hot spots, taking enforcement action and delivering initiatives to reduce ASB.
We will produce a “Community Pledge” which will set out to neighbours and partners what they can expect from us if Tyne own or manage a property in their area.
Tyne has a long standing history of working proactively with a wide group of vulnerable adults. We support our service users to desist from behaviour that causes nuisance or harassment to the wider community.
We consider the following to be examples of anti-social behaviour; these examples are not exhaustive or exclusive:
- Violence against people and/or property;
- Aggressive and/or threatening behaviour
- Any type of hate behaviour that targets members of identified groups because of their perceived differences;
- Domestic violence or abuse;
- Intimidation and/or harassment;
- Alcohol and/or drug related ASB;
- Using a property for illegal or unlawful purposes e.g. the production, storage and/or selling of illegal substances, the storage of stolen goods, prostitution;
- Noise nuisance such as shouting, banging/slamming doors, loud music etc.;
- Problems caused by pets such as persistent dog barking, fouling etc.;
- Litter, graffiti or dumping of rubbish i.e. fly tipping;
- Misuse of communal areas;
- Nuisance from vehicles including abandoned vehicles;
- Making false or malicious complaints about another person.
Tyne Housing Association will not tolerate anti-social behaviour and will work with perpetrators and victims to resolve the circumstances which have given rise to the behaviour, address any support needs which may be a contributing factor to the anti-social behaviour and reach a mutually acceptable agreement. Where mediation fails, Tyne Housing Association may instigate legal proceedings under the terms of the licence/tenancy or under the terms of the Anti-Social Behaviour Act 2014 as appropriate.
3.0 Scope of this Policy
Residents, members of their households, visitors.
Residents are responsible for their behaviour, the behaviour of their households and their visitors.
When we feel that the circumstances of a particular case warrant it, we may take action against members of a residents’ households or visitors directly. Such action may be in addition to, or in place of, taking action against the resident themselves.
4.0 Our Approach to Tackling ASB
We work with some of the most excluded and vulnerable members of society and we understand that sometimes the challenges that they face in their lives and the difficulties that they have experienced in their pasts can manifest themselves in behaviour which can cause nuisance and distress to others.
We will not tolerate this behaviour. We will challenge it. We will work with and support residents to stop it and prevent it, but we will, if there are no other options, take action to protect other residents and neighbours.
We support our residents to greater levels of independence but as part of that independence comes a sense of responsibility for their actions and a greater sense of understanding about the consequences of their behaviour.
We support our service users to desist from behaviour that causes detriment or inconvenience to the wider community. At a strategic level we work closely with statutory partners to promote community safety initiatives, including representation at partnership board level.
In our working practice we work closely with the Police at various levels, including community beat officers as well as with probation services, and other statutory partners to ensure that our residents are supported to change their offending behaviour.
We recognise the detrimental effect that anti-social behaviour can have on the quality of life of service users. Many service users will have been victims of anti-social behaviour prior to contact with Tyne. Some may have been accused of anti-social behaviour in circumstances where a need for support has been a contributory factor towards their behaviour.
We will seek to protect victims and preserve confidentiality where there is no illegal activity or risk to other residents, staff, or the public.
We will always report instances of illegal activity to the Police.
We will participate in “Anti-Social Behaviour initiatives” that partners operate as long as there are demonstrable benefits for our residents in doing so, including support for service users who are subject to the anti-social behaviour of others in the community.
We will conduct a thorough risk assessment at the time of referral to reduce the chances of anti-social behaviour occurring. We will also ensure that applicants are allocated to the correct properties to minimise the potential for conflict. We will always seek to quickly move residents to suitable accommodation where possible to prevent flashpoints occuring.
We will use the principles of Psychologically Informed Environments to ensure that our properties are suitable for residents and that they create the correct environment for dissuading residents from engaging in disruptive behaviour.
We will make it easy for residents to report ASB and will provide advice on the options available to resolve the issue. We will keep residents or other complainants informed throughout their case and will look to resolve any issues as quickly as possible. We will collect customer feedback and use this to improve our service.
We will require residents to work with us to resolve their complaint, for example providing information, recording and reporting further incidents, attending court, or taking part in a mediation process where appropriate, with support and/or advice from us.
We will support residents to change their behaviour. We will use support planning to seek to bring about positive changes in residents behaviours to better enable them to live independently.
We will maintain the confidentiality of anyone who wishes to remain anonymous, and will provide support to victims and witnesses of ASB.
Where appropriate we will work in partnership with community safety partner agencies such as the Police, Local Authority, Probation Service, Fire Service, Health Services and Youth Offending Service. This may include sharing information within the bounds of relevant legislation, attending meetings and case conferences to discuss specific cases and, where appropriate, referring a resident to another agency.
To address ASB we will consider the use of informal interventions, such as encouraging residents to speak directly to the person who is causing ASB where appropriate; offering mediation where we deem it appropriate to do so; providing advice or support; issuing verbal or written warnings, and using Acceptable Behaviour Contracts to agree future conduct.
Where appropriate we will also consider the use of relevant legal interventions, as provided for in current legislation, including obtaining injunctions against the perpetrators of the ASB, seeking possession of perpetrators’ homes, and asking partner agencies to make use of powers available to them.
When considering what, if any, legal intervention to take we will look to make fair and proportionate decisions based upon the facts available to us at the time.
We will operate an out of hours concierge service to patrol our properties, respond to any reports of ASB, reassure neighbours and communities, and act as witnesses for any action that we may wish to take.
9.0 Reporting ASB
We encourage our customers and people living, visiting and working in our neighbourhoods to report ASB. We provide a range of ways to report ASB for example:
- In person to a Support Worker, Hostel Worker, Hostel Manager or Housing Manager
- In person at our offices
- By letter
- By phone
- By email
The Corporate Management Team is responsible for the implementation of this Policy.
The Head of Housing will ensure that any relevant procedures are up-to-date and that relevant staff are aware of them and also receive the appropriate training to ensure that procedures are followed at all times.
We will ensure that the Policy and associated Procedures will be available to all staff. The ASB policy will also be published on the website and a summary/leaflet provided for customers.
All relevant staff who manage ASB will be trained on the ASB Policy and Procedures and an on-going development programme.
Staff will be professional in their approach towards tackling ASB.