The Social Tenants Access to Information Requirement scheme (STAIRs) is a new standard introduced by the UK Government to enhance transparency for tenants of private sector social housing providers.
Most of the information that we are required to publish under STAIRs is already available on this website. For your convenience, we’ve organised the information using the STAIRs classifications below.
Please note that some information relating to STAIRs is still being collated and will be updated in due course.
Governance and decision making
- Senior staff names and roles: Our People
- Organisational structure and governance arrangements: Not yet available
- Decision-making processes and policies: Our Policies
- Prioritisation of complaints: Complaints Policy & Procedure
- Information on tenant consultations (including methodology): Not yet available
- Tenant meeting minutes and notes: Not yet available
Spending
- Spending, grants, and use of service charge revenue: Financial Report 24/25
Housing stock management
- Plans: Our Strategic Plan
- Maintenance work: Not yet available
- Progress towards net zero: Not yet available
- Stock transfers: Not yet available
Performance
- Inspection outcomes: Not yet available
- Ratings and performance reviews: Not yet available
- Evaluation reports: Our Social Value Report
- Tenant Satisfaction Measures: Tenant Satisfaction Measures 2026
- Media releases: Tyne Stories
- Complaint metrics: Complaints Policy & Procedure
- Information request responses: Not yet available
- Health and safety performance and assessments: Not yet available
- Maintenance work, number of evictions: Not yet available
Housing services
- Description of services: What We Do
- Guidance for tenants: Our Policies
Lists and registers
Information held in registers required by law, and other lists and registers relating to the management of social housing: Not yet available
Under STAIRs you will also be able to request certain information on things like:
- Anti-social behaviour
- Complaints handling
- Procedures, and performance
- Health and safety
- Rent rates
- Property conditions, repairs and improvements to property
- Service charges
- Stock profile
- Energy efficiency information
- Estate management
You can make a request using our Get in Touch form.
STAIRS information is still being collated. Please contact info@tynegroup.org.uk to request details not available here under the STAIRS provision.