Tyne provides support, housing, healthcare and more for the North East’s most vulnerable people. We want ICT to act as an enabler for our staff team and to ensure our ICT services help us to deliver first class support to the people who use our services.
Our ideal ICT Technician is a technically skilled candidate with good problem-solving abilities and great customer service skills. You will support the mission of Tyne by providing front-line support for all users with desktops, laptops or other mobile data devices. The ICT Technician needs to ensure technology is working and expected to demonstrate excellent interpersonal skills while interacting with co-workers at all levels, vendors, partners and service users. The ICT Technician must listen to them, be mindful of their skill level and implement solutions in a timely manner.
The last few months have shown the impact that technology can have on the organisation. Just under 100 staff transitioned to home working in a matter of days, and there was no impact on any of the services delivered by Tyne. Staff and service users have embraced the changes and we are keen to capitalise on the progress made and the appetite from staff and service users for more digitalisation
This is an exciting time to join the team as we have some big ambitions for our use of technology including digitalisation. There will be some key projects in the coming years that will allow the ICT technician to work on the innovative technology, including the roll-out of superfast broadband to all of our supported housing residents and a new system, which demonstrates the impact we make in our work with individual people and our impact upon the wider community.
To find out more download the recruitment pack below. To apply fill in the application form (PDF or Word version’s available below) and submit below or email to firstname.lastname@example.org.