Our Byker Bridge Hub service was originally set up in 1995 to provide a centrally located service that can offer emergency bed spaces to adults facing homelessness across the city. The building has since been redeveloped to act as a hub for homelessness services in Newcastle, ensuring people who access it are quickly coupled with the right support, connected to relevant health services, stabilised, and then provided with move on accommodation options that work for them.
People who access the Byker Bridge Hub are often at crisis point and are referred to us from services such as prison, probation or hospital via Newcastle City Council’s Housing Advice Centre. Residents are often experiencing complex issues relating to drug and alcohol abuse, mental health issues and anti-social behavior. The building itself provides 31 bedrooms with en suite bathrooms and is staffed 24-hours a day by a team of housing and support workers as well as working closely with partners across the city who provide in-reach services to residents in need of specialist mental health, wellbeing and addiction support.
In adjacent buildings, we run the Progression Hub and our Healthcare Hub (The Joseph Cowen Centre).