Byker Bridge Hub

8 Wilfred Street, Byker, NE6 1JQ


(0191) 265 8621

Our Byker Bridge Hub service was originally set up in 1995 to provide a centrally located service that can offer emergency bed spaces to adults facing homelessness across the city. The building has since been redeveloped to act as a hub for homelessness services in Newcastle, ensuring people who access it are quickly coupled with the right support, connected to relevant health services, stabilised, and then provided with move on accommodation options that work for them.

People who access the Byker Bridge Hub are often at crisis point and are referred to us from services such as prison, probation or hospital via Newcastle City Council’s Housing Advice Centre. Residents are often experiencing complex issues relating to drug and alcohol abuse, mental health issues and anti-social behavior. The building itself provides 31 bedrooms with en suite bathrooms and is staffed 24-hours a day by a team of housing and support workers as well as working closely with partners across the city who provide in-reach services to residents in need of specialist mental health, wellbeing and addiction support.

In adjacent buildings, we run the Progression Hub and our Healthcare Hub (The Joseph Cowen Centre).

Tyne Housing’s Rough Sleeper Accommodation Project (RSAP)

Launched in 2021, our Rough Sleeper Accommodation project is run in partnership with Newcastle City Council. It will provide 16 individual flats to residents who feel ready to move on from crisis accommodation and would like to live in their own home, whilst still being supported by a dedicated housing worker to access specialist wellbeing services, build their life skills and their confidence for independent living.

“I’ve been here for a couple of weeks now. It makes a big difference having a roof over your head, being safe and warm. Having a support worker there to help means I can start to get back on my feet, get the help I need and stay off the streets”

Byker Bridge House Resident

Download our latest impact report to read more about the impact Byker Bridge House has in relieving homelessness across the city and the value it creates in society.